Q.
How can I make sure my card is registering my play on the slot machines?
A. If the screen keeps flashing “Card Accepted” the machine is registering your play.
The screen no longer flashes “Card Accepted” when its registered and shows count down points and sessions.
Q.
How is my play registered if I play table games?
A.
At every table game, except poker, when you buy in for $100 and give the dealer your Players Club card, you will be rated. Amounts are based on your average bet and the length of time you play. For poker, simply turn in your card when you start playing and pick it up when you leave. You will earn one comp dollar for every hour you play.
Q.
What do I earn on my Players Club card?
A.
When using your Players Club card in slot machines or at any table game, you will earn what is called comp dollars. Comp dollars are a combined amount from your table and slot play.
Q.
How can I tell what my Comp Dollars balance is on my card?
A.
When you put your card into a slot machine it will welcome you by name and show you two values. The first amount will be comp dollars and the second amount will be points available.You can also come to the Players Club at any time and we’ll be happy to give you your balance.
Q.
What can comp dollars be used for?
A.
You may use your comp dollars directly from your Players Club card at any of our food outlets, and they will deduct the exact amount needed when you give them your card. If you don’t have enough on your card, you will need to pay the difference. You may also use your comp dollars for concert tickets, hotel stays and spa treatments; however you must get a voucher from the Players Club or Hotel Front Desk first. Comp dollars may also be used for bingo packets and at our gift shops. Comp dollars may not be used for tobacco products, alcohol, gratuities, or spa products.
Q.
What about cash back?
A.
We do not offer cash back, instead we offer Premium Play which can be used at your favorite slots or table games. Your Players Club Points may be redeemed at the Players Club in $5 dollar increments after your account has a minimum of $5, or your points may be downloaded as Premium Play in $1 increments. (1,000 Points equals $1.) Premium Play is not earned by playing table games.
We hope this helps you understand the Players Club. Please see an associate if you have any questions. We look forward to seeing you!
