As we open our doors for a new chapter of action and excitement, we invite you to Play It Safe.
Health and sanitation measures will include the requirement that all team members wear masks that we will provide. Guests will also be required to wear acceptable masks that we will provide if they arrive without one. Smoking is not permitted. Infrared cameras will perform temperature checks at primary guest and team member entrances with non-contact thermometer temperature checks at secondary entrances. Plexiglas partitions are in place at appropriate interactive areas. Additional hand sanitizer will be available for guests and team members throughout the properties. The frequency of surface sanitation is increased.
Gaming chips are sanitized regularly and playing cards will be replaced more frequently. Line markers are installed on the floor indicating six foot intervals in areas where lines may form, such as at cashier stations, at the hotel front desks and at the ACCESS Loyalty Clubs. Restaurants have fewer tables available to provide improved social distancing. Every other slot machine are activated and reduced seating at table games will be in place to enhance social distancing. Bingo seating will be modified to achieve social distancing.
Team member training include proper wearing of masks, asking team members to regularly wash or sanitize their hands, and requesting team members to stay home if not feeling well. Additional training specific to performing certain job duties will also be provided. Guests are encouraged to wash or sanitize their hands regularly and to stay home if you do not feel well. We are drafting detailed written policies consistent with the substance of this announcement that are intended to protect our guests and team members and to help limit the spread of COVID-19.
Thank you in advance for being part of a safe and responsible casino.
We can’t wait to see you again!!!
We’ve implemented a number of precautionary measures to ensure the healthiest environment possible for everyone here. Please follow these guidelines:
Effective Monday, September 14 at 8:00AM: We are no longer accepting the following mask types: Masks with valves, bandanas and neck gaiters. If you do not have an acceptable mask, one will be provided to you.
Masks are mandatory for both team members and guests.
Our properties will be non-smoking for the time being
Infrared cameras will perform non-contact temperature checks
Select slot machines will be turned off to maintain social distancing.
Currently, table games will only allow a maximum of 4 players for Blackjack and Carnival Games. 5 players per side are allowed for Craps. A maximum of 4 players for Roulette tables with a plexiglass shiled and 3 players at a table without a plexiglass shield.
Plexiglass partitions are installed at most service counter areas
Everyone is expected to wash their hands frequently and use the sanitizer stations
Please practice social distancing and look for line markers to stay 6-feet apart
We’ll be cleaning and sanitizing frequently touched surfaces as often as possible
Ascend Sports Bar & Lounge, Legends Diner, Central Deli/Slice, Native Grind, and Little Eagle Café will be open with limited seating capacity
With comprehensive health and safety plans in place, we will re-open everything as soon as we can. Amenities opening later at Soaring Eagle include Aurora Buffet, Siniikaung, Isabellas, Water Lily, valet, fitness room, shuttle service, coat check, spa & salon, pool and hot tub areas, poker room, tour bus groups and concerts.
Nothing is more important than the health and safety of our guests and team members. We appreciate your patience and understanding as we move forward together. We can’t wait for all the thrills and excitement that lie ahead.
By entering the Soaring Eagle Casino & Resort, and its surrounding premises and parking areas, you are voluntarily assuming all risks of exposure to COVID – 19.
We have instituted additional cleaning and other measures at our facilities. You must follow all posted instructions while on premises and in our facilities.